Frequently Asked Questions

Welcome to Quartzsite Minerals! Below you will find answers to our most commonly asked questions. If you cannot find what you are looking for, please do not hesitate to contact us.

Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders over $500 within the United States. For orders under $500, shipping rates are calculated at checkout based on package weight and destination.

Which carriers do you use?
We ship via USPS and UPS. The carrier selected depends on the size and weight of your order to ensure safe delivery of your crystals and minerals.

How long does domestic shipping take?
Most domestic orders are delivered within 2 to 5 business days after processing. Orders are typically processed within 1 to 2 business days.

Do you ship internationally?
Yes, we offer international shipping to select countries. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and import taxes are the responsibility of the buyer.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange.

What condition must items be in for a return?
All returned items must be unused, in their original condition, and in the original packaging. Items that show signs of use, damage, or alteration may not be eligible for a return.

How do I initiate a return?
To start a return, please contact us to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may not be accepted. Buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.

Wholesale

Do you offer wholesale pricing?
Yes! We offer wholesale pricing for qualified retailers, practitioners, and bulk buyers. Minimum order requirements apply.

How do I apply for a wholesale account?
Please fill out our wholesale application to get started. Our team will review your application and respond within 2 to 3 business days.

Product Authenticity

Are your crystals and minerals natural?
Absolutely. All of our crystals, minerals, and gemstones are 100% natural and authentic. We do not sell synthetic, dyed, or artificially enhanced specimens unless explicitly stated in the product description.

Where do you source your products?
We source our minerals and crystals directly from mines, trusted suppliers, and gem shows around the world, including our home base of Quartzsite, Arizona — one of the largest mineral trading hubs in the United States.

Crystal Care

How should I care for my crystals?
To keep your crystals in the best condition, we recommend the following:

• Avoid prolonged direct sunlight — Some crystals such as amethyst, rose quartz, and fluorite can fade over time when exposed to direct sunlight.
• Cleanse regularly — You can cleanse your crystals energetically using sage, palo santo, moonlight, or by placing them on a selenite charging plate.
• Handle with care — Many minerals are delicate and can chip or scratch. Store them separately or wrapped in soft cloth to prevent damage.
• Avoid water for certain stones — Some minerals such as selenite, halite, and malachite can be damaged by water. Research your specific crystal before using water-based cleansing methods.

Payment Methods

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Shop Pay for a fast and secure checkout experience.

Order Tracking

How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also check your order status anytime by visiting our order status page.

I have not received a tracking email. What should I do?
Please check your spam or junk folder first. If you still cannot locate your tracking information, contact us with your order number and we will be happy to help.

Custom Orders

Do you accept custom or bulk orders?
Yes! If you are looking for a specific mineral, crystal, or gemstone — or need a large quantity for an event, retail, or collection — please contact us with your requirements. We will do our best to accommodate your request.